location / New York, New York
date posted / 12/21/2016
job description / Account Supervisor, MRM//McCann

Core Duties/Responsibilities

Job Title:  Account Supervisor

 As an Account Supervisor, you will be responsible for monitoring and guiding the execution of all work that is delivered from the agency.  You will provide excellent client service, applying the agency’s best resources and effectively managing people across departments to ensure that programs are flawlessly executed on-time and on-budget.


What Will You Do?

  • Build relationships with the appropriate client level
  • Understand the internal and external process for execution
  • Confirm work is tactically correct and delivered on a timely basis
  • Be intimately familiar with the client’s brand, product, market conditions and competitors
  • Manage the day-to-day work flow
  • Review agency proposals and recommendations
  • Ensure weekly status report is completed and kept current
  • Recap client comments to internal partners through a Contact Report
  • Develop project briefs and obtain necessary approvals, both internal and external
  • Communicate briefs to Creative, Production and Traffic
  • Ensure all work is accurate and reflects client comments
  • Ensure all work meets client brand requirements and is on strategy
  • Review appropriate work in progress prior to client presentation
  • Participate in weekly staff meeting
  • Attend interdepartmental briefing
  • Assist in hiring, managing, developing and promoting junior team members
  • Manage client’s budget within agency
  • Work closely with upper management to identify and suggest solutions on how to improve interdepartmental and account team morale
  • Manage junior level team members
  • Support the Account Director’s leadership
  • Foster innovative solutions
  • Develop proactive business building ideas
  • Keep abreast of current trends and the latest technological advances
  • Keep manager appraised of work
  • Know exactly where everything is at any given time!

Required Skills/Knowledge/Experience

What Do You Need?

  • Strong interpersonal skills to foster optimal department and client relationships
  • Be both a team player and team builder
  • Be a problem solver
  • Ability to establish priorities and objectives and make realistic commitments
  • Ability to balance the needs of the client with the agency
  • Ability to head off potential conflicts and problems before they materialize, and have strong problem solving skills
  • Ability to work independently and willingness to take assignments readily
  • The confidence to offer unsolicited suggestions and ideas
  • Desire to maintain and continually improve personal knowledge base
  • Ability to change course of action when appropriate or necessary
  • Ability to handle pressure and stress without sacrificing quality
  • Ability to maintain constructive project goal direction in the face of unanticipated time constraints
  • Superior organization skills and be detail oriented
  • Professional and positive attitude
  • Ability to juggle multiple assignments
  • Ability to work in a fast-paced environment
  • Excellent communication skills, both written and oral
  • Great listening skills
  • Computer literate; proficient in MS Office Suite

We Are Seeking Someone With…

  • A Bachelor’s degree or equivalent business experience
  • Prior experience as an Account Executive or Account Supervisor
  • A strong digital background, coupled with integrated experience
  • Prior experience working on Direct Marketing campaigns 


MRM//McCann is committed to being the most relevant, effective, indispensable marketing agency in the digital world. We are a leading Customer Experience Agency that puts people first.  We employ the most innovative talent in the industry to meet each client’s unique challenges with positive, measureable results. Our strategic, creative and technological expertise-including deep experience with segmentation, targeting, and analytical tools and methodologies- deliver the most effective marketing programs and platforms in the world.

MRM//McCann is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.