location / Birmingham, Michigan
date posted / 2017-10-03T23:11:30Z
job description / User Experience Architect - MRM // McCann

Core Duties/Responsibilities




MRM//McCann is a leading customer relationship agency that leverages the power of creativity, the beauty of data, and the magic of technology to nurture, encourage and sustain strong relationships between brands and their customers – in turn, creating meaningful experiences for people, while driving business results.

We employ the most innovative talent in the industry to digitally drive the transformation of our clients’ businesses and provide creative solutions to help brands grow meaningful relationships with people.

Do you excel when working in a team? Are you fascinated by the endless possibilities that technology brings to marketing? Are you ready to transform our world?

If so, you will thrive in our culture based on the Important Things We Believe (I.T.W.B.s):


  1. Ideas power everything
  2. We’re Better Together
  3. We’ll figure it out
  4. Complexity can be managed
  5. It only counts if we deliver
  6. Technology is magic


MRM//McCann is a leader in Gartner Inc.'s annual "Magic Quadrant for Global Digital Marketing Agencies" report.  Gartner Magic Quadrants are based on an exacting methodology where agencies stand out for their strategic services, including business strategy and digital business transformation skills. MRM//McCann is noted for its global vision and strategy, and its use of tools and analytics enabling clients to deliver a measurable business impact as the result of those strategies.


About the Role:

We are looking for a User Experience Architect to help support user experience needs on all GM brands’ global websites. The ideal candidate will have a blend of creative and technical skills and will be confident as well as proactive. S/he will have the ability to present ideas and negotiate solutions with Clients in a professional and polished manner. This position is based out of the Birmingham office with infrequent needs for travel.


User Experience Architects report to the Associate Director of User Experience (ADUX), and are responsible for initiating and facilitating a sound user experience design process, creating flexible information organization and navigation strategies, and setting interaction requirements that promote engaging experiences. The ideal candidate will work closely with clients and/or business analysts to help translate business requirements into innovative informational consumer sites.



  • Under the supervision of the Associate Director of User Experience (ADUX) and/or User Experience Director (UXD), develop documentation for digital experiences including overall user experience, functional specifications, navigational structure, architecture map, schematics, user scenarios and task models.
  • Strategically integrate graphical, editorial and functional elements into a user interface, addresses usability issues and tests prototypes.
  • Collaborate with designers and writers in creating concepts and ideation.
  • Advocate for the user.
  • Submit work to ADUX and/or DUX for review and approval.
  • May present to clients.

Education and Experience:

  • Preferably 1-3 years of experience primarily as an IA or User Experience practitioner in an Internet consulting environment or in the e-business area of a large corporation.
  • Experience working on transactional sites.
  • Strong knowledge of and experience with user-centered design principles and user analysis techniques.
  • Basic understanding of Content Management systems and portal environments a plus.
  • Must have client management experience, excellent communication skills and be a proven team-player.
  • Ability to understand and integrate business needs and strategy with technology and end-user needs.
  • Strong communication and organization skills.
  • Must be familiar with standard concepts, practices and procedures in the field.
  • Documentation Tools:
    • Experience with Visio and Axure are required.
  • Prior knowledge with OmniGraffle or iRise, Photoshop and InDesign is a plus.
  • Browser and Platforms:
    • Experience with the common browsers (IE, Chrome, Mozilla, Safari) is required.
    • Experience with mobile designs for iOS and touch interface are a plus.


Any physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




MRM//McCann is an EEO/AA employer and does not discriminate on the basis of race, color, religion, creed, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state, or local law.  MRM//McCann participates in e-Verify.

If you require reasonable accommodation for any part of the application or hiring process, please submit your request through one of the following methods listed below:

  1. a) Dedicated Fax - 917-661-6310
  2. b) Dedicated E-mail – Careers@mwgdetroit.com
  3. c) US Mail – ATTN: Human Resources, 360 W. Maple Birmingham, MI 48009
  4. d) Dedicated Phone – 248-203-8000


NOTE:  Disability accommodation requests only.


Required Skills/Knowledge/Experience