Job Title: CXM Associate
About this role:
We are seeking a Customer Experience Associate to support a number of clients. This position will report to the head of our Customer Experience (CX) practice and will act as a conduit (along with CX Analysts) between clients and our subject matter experts, inclusive of: Strategy, Account Management, Project Management, Performance, Technology and Creative. As this role involves client interface and internal team management, you would be expected to be a go-getter and excel in the area of written and verbal communication.
As a lead customer experience associate, she or he will partner with our subject matter experts to help:
Additional Relevant Experience and Education:
At MRM, Relationship is our Middle name.
MRM//McCann is a leading customer relationship agency that leverages the power of creativity, the beauty of data, and the magic of technology to nurture, encourage and sustain strong relationships between brands and their customers – in turn, creating meaningful experiences for people, while driving business results.
We employ the most innovative talent in the industry to digitally drive the transformation of our clients’ businesses and provide creative solutions to help brands grow meaningful relationships with people.
Do you excel when working in a team? Are you fascinated by the endless possibilities that technology brings to marketing? Are you ready to transform our world?
If so, you will thrive in our culture based on the Important Things We Believe (I.T.W.B.s)
We love our diverse workplace! MRM//McCann is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.