location / Princeton, New Jersey
date posted / 08/14/2017
job description / Associate Social Strategist, MRM//McCann

Core Duties/Responsibilities

Title: Associate Social Strategist

 

The Associate Social Strategist acts as the frontline brand manager by daily interacting with customers and fans in real time across various social media and mobile social platforms such but not limited to Facebook, Twitter, Instagram, Vine, Tumblr.

Responsibilities also include acting as a liaison across the Internet; participating in minute-by-minute online conversations by answering questions, offering solutions and mediating, and escalating conversations, when appropriate.

The candidate will be responsible for delivering community insights that will ultimately drive the content and engagement strategy. This candidate will also work closely with the Sr. Community Manager assisting in developing content that will be placed on the properties that will drive engagement and conversion.

 

Required Skills/Knowledge/Experience

The right candidate will have excellent verbal and written skills, the ability to work with cross-functional Agency teams and demanding Clients.  A knack for research is required, along with a sharp wit, attention to detail, ability to be proactive, and willingness to work during non-standard business hours in a fast-paced environment. Prior experience in customer service, advertising, public relations or online marketing is a plus.

 

At MRM, Relationship is our Middle name.

MRM//McCann is a leading customer relationship agency that leverages the power of creativity, the beauty of data, and the magic of technology to nurture, encourage and sustain strong relationships between brands and their customers – in turn, creating meaningful experiences for people, while driving business results.

 

We employ the most innovative talent in the industry to digitally drive the transformation of our clients’ businesses and provide creative solutions to help brands grow meaningful relationships with people.

 

Do you excel when working in a team? Are you fascinated by the endless possibilities that technology brings to marketing? Are you ready to transform our world?

 

If so, you will thrive in our culture based on the Important Things We Believe (I.T.W.B.s)

  1. Ideas power everything
  2. We’re Better Together
  3. We’ll figure it out
  4. Complexity can be managed
  5. It only counts if we deliver
  6. Technology is magic

 

MRM//McCann is a leader in Gartner Inc.'s annual "Magic Quadrant for Global Digital Marketing Agencies" report.  Gartner Magic Quadrants are based on an exacting methodology where agencies stand out for their strategic services, including business strategy and digital business transformation skills. MRM//McCann is noted for its global vision and strategy, and its use of tools and analytics enabling clients to deliver a measurable business impact as the result of those strategies.

                                         

We love our diverse workplace! MRM//McCann is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.