location / New York, New York
date posted / 06/13/2017
job description / Associate Director of Project Management, MRM//McCann

Core Duties/Responsibilities


About this role: MRM//McCann is seeking an Associate Director of Program Management. We are looking for a candidate who demonstrates strong verbal and written communication skills, who strives to manage both a portfolio of business and team in the field of Project Management.  

Our ideal candidate will drive a positive and collaborative working environment and both lead and drive working relationships with clients, external partners and within the agency. This role requires the candidate to have an expert ability to work independently while identifying, analyzing, and resolving problems. This role also requires expert decision-making skills and the ability to communicate confidently and efficiently with managers and team members across all areas of the agency. Finally, the ideal candidate will possess strong management and leadership skills.



  • Responsible for a portfolio of projects (or programs) acting as a delivery lead
  • Effectively planning, problem solving and delivering to drive excellence
  • Drive the delivery team and partner with leaders in all departments to achieve business objectives
  • Expertly perform all aspects of project delivery from project scoping and definition to successful execution, and lessons learned
  • Interact and collaborate knowledgeably with clients, partners, vendors and across the MRM network
  • Enhance/create processes and procedures, based on business objectives and opportunities to improve, streamline and/or automate
  • Steward and enforce project standards and business management systems
  • Lead/mentor APMs, PMs, SPMs and Program Managers; Likely will have direct reports
  • Foster client relationships and build inroads for new opportunities

Required Skills/Knowledge/Experience


  • Excellent communication, interpersonal and problem-solving skills, including those with clients and senior agency team
  • Able to consistently demonstrate key leadership skills in leading the immediate and broader team and multiple direct reports to meet project and agency goals
  • Able to work expertly under pressure and very comfortable with change and complexity in dynamic environments
  • Able to shift readily between the "big picture" and the small-but-crucial details, knowing when to concentrate on each
  • Able to work expertly with clients, partners and vendors to deliver an overall solution
  • Understands, provides input to and gauges the quality of the project requirements and ensures alignment of the solutions
  • Able to expertly lead and motivate multi-disciplinary project teams
  • Able to expertly lead meetings with clients and agency team, and create/deliver persuasive presentations
  • Able to expertly manage multiple projects as one cohesive program
  • Able to sell and negotiate solutions
  • Excellent ability to apply concepts in strategy, marketing and brand management
  • Excellent management skills including coaching and mentoring of APMs, PMs and SPMs
  • Excellent leadership behavior and ability to act with managerial courage to motivate and influence team
  • Strong propensity to master business processes, as ADPM will implement program plans


  • Bachelor’s degree strongly preferred
  • Masters-level degree a plus
  • PMP or other operational/organizational certification (Ital., Six Sigma) preferred
  • 10-12 years’ experience in project management or service management within a professional services company
  • 2-3 years’ experience with direct management of team members strongly preferred
  • Agency or client-side experience strongly preferred
  • Expert skill level with MS Office experience, including Word, Excel, PowerPoint and Outlook strongly preferred
  • Expert skill level with MS Project or other project plan software (Smartsheet) strongly preferred
  • Expert skill level with production tools and proprietary software (Egnyte, JIRA, Content Management Systems, online routing, etc.) strongly preferred
  • Excellent knowledge of the web and related technologies including (user experience, web development, web services, integration, application management and hosting) strongly preferred
  • Strong experience with both traditional/non-digital and digital campaigns (including site, digital experiences, email and OLA projects) strongly preferred
  • Excellent experience with project methodologies, including agile, hybrid, and waterfall
  • Expert project management skills and experience including:
    • Schedule development, management, monitoring and oversight
    • Resource management and forecasting
    • Task and delivery management
    • Risk identification and management
    • Issue identification and management
    • Estimate development, tracking and forecasting project fees and costs, and overseeing APM, PM and SPM
    • Contribute to Project Scope of Work documents and audit to identify risks
    • Reconciling project or program fees and costs for client review across an Account
    • Delegation to support teams
  • Likely travel to client, partner or network offices


At MRM, Relationship is our Middle name.


MRM//McCann is a leading customer relationship agency that leverages the power of creativity, the beauty of data, and the magic of technology to nurture, encourage and sustain strong relationships between brands and their customers – in turn, creating meaningful experiences for people, while driving business results.


We employ the most innovative talent in the industry to digitally drive the transformation of our clients’ businesses and provide creative solutions to help brands grow meaningful relationships with people.


Do you excel when working in a team? Are you fascinated by the endless possibilities that technology brings to marketing? Are you ready to transform our world?



If so, you will thrive in our culture based on the Important Things We Believe (I.T.W.B.s)

  1. Ideas power everything
  2. We’re Better Together
  3. We’ll figure it out
  4. Complexity can be managed
  5. It only counts if we deliver
  6. Technology is magic



We love our diverse workplace! MRM//McCann is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status or any other occupationally irrelevant criteria.